PRIVACY POLICY

Last updated: 23 October 2026

1. Introduction

Welcome to LS Perfumer (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how LS Perfumer collects, uses, stores, discloses, and protects your personal information when you visit our website, place an order, contact us, or use our services.

LS Perfumer provides premium fragrance oils, perfume concentrates, and private-label fragrance solutions for brands, entrepreneurs, retailers, and fragrance businesses.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Personal Data We Collect

We may collect the following categories of personal data:

Personal identification information: Name and, where necessary, business name.
Contact information: Telephone number, email address, and WhatsApp contact details.
Delivery information: Billing address, shipping address, postcode, and delivery instructions.
Order information: Products purchased, quantities, order history, and transaction references.
Payment information: Payment status, transaction references, and other payment-related information provided by our payment service providers. We do not intend to collect or store full payment card details on our own systems.
Technical information: IP address, browser type, device information, website usage data, and cookies, where applicable.
Communications: Information you provide when contacting us about products, orders, quotations, complaints, or business enquiries.

We collect only personal data that is reasonably necessary for our business operations and the purposes described in this policy.

3. How We Collect Personal Data

We may collect personal data when you:

Register for an account or place an order on our website.
Submit a contact form or request a quotation.
Contact us through WhatsApp, email, telephone, or social media.
Make a payment or request delivery.
Browse our website, where cookies or similar technologies are used.
Otherwise voluntarily provide information to us.

We may also receive relevant information from payment providers, delivery companies, and other service providers involved in fulfilling your order.

4. How We Use Your Personal Data

We may use your personal data to:

Process and fulfil orders.
Arrange shipping and delivery.
Verify payments and prevent fraudulent transactions.
Respond to enquiries and provide customer support.
Prepare quotations, invoices, and business documents.
Manage customer accounts and order histories.
Improve our website, products, and services.
Send order confirmations, delivery updates, and important service notifications.
Send promotional messages where permitted by applicable law and subject to your preferences.
Comply with applicable legal, regulatory, accounting, and tax obligations.
Establish, exercise, or defend legal claims where necessary.

We will not use your personal data for unrelated purposes unless permitted by applicable law or with your consent where required.

5. Disclosure of Personal Data

We do not sell your personal data to third parties.

We may disclose relevant personal data to:

Payment service providers to process and verify payments.
Delivery and logistics companies to fulfil shipments.
Website hosting and IT service providers to maintain our website and systems.
Professional advisers such as accountants, auditors, and legal advisers where necessary.
Government authorities or law enforcement agencies where required by law or a valid legal process.
Other parties where you have consented or where disclosure is otherwise permitted by applicable law.

We take reasonable steps to ensure that service providers handling personal data on our behalf provide appropriate protection.

6. Payment Security

Payments made through our website may be processed by third-party payment service providers.

Your payment may be subject to the privacy policy and security procedures of the relevant provider. We recommend reviewing the provider’s privacy policy before submitting payment information.

We do not intend to store full credit or debit card numbers or card security codes on our own servers.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain shopping cart sessions, remember preferences, improve website functionality, and understand website usage.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including shopping cart and checkout functionality.

If we use analytics, advertising, or other tracking technologies, additional information about those technologies may be provided where required by applicable law.

8. Data Security and Retention

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access controls, appropriate security procedures, and the use of reputable service providers.

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, record keeping, dispute resolution, and legal compliance.

When personal data is no longer required, we will take reasonable steps to delete, destroy, or anonymise it, subject to applicable legal retention requirements.

Please note that no method of electronic storage or transmission over the internet is completely secure.

9. Your Rights

Subject to applicable Malaysian law, you may have the right to:

Request access to your personal data held by us.
Request correction of inaccurate, incomplete, or outdated personal data.
Withdraw consent for certain processing activities where consent is the applicable legal basis.
Request that we stop or restrict certain uses of your personal data where applicable.
Contact us with questions or complaints about the handling of your personal data.

Certain requests may be subject to legal requirements, exceptions, verification procedures, or applicable fees.

To exercise your rights, please contact us using the details provided in Section 13.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or messaging services, including WhatsApp.

These third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices or security of websites and services that we do not control.

We encourage you to review their privacy policies before providing personal information.

11. International Transfers

Some of our website, hosting, payment, communication, or other service providers may process personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take steps required by applicable law to ensure that the transfer is handled appropriately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be published on our website with a revised “Last updated” date. Your continued use of our website after an update is subject to applicable law and does not override any consent requirement imposed by law.

13. Contact Us

If you have questions, requests, or complaints concerning this Privacy Policy or your personal data, please contact us:

Business name: Le Sillage Perfumer
Website: https://www.lsperfumer.com/
Online store: https://shop.lsperfumer.com/
Email: info@lsperfumer.com
WhatsApp: https://wa.me/601111266082
Location: Selangor, Malaysia

We will review and respond to privacy-related enquiries in accordance with applicable law.

LS Perfumer